Please do not attend the surgery if you suspect you have Coronavirus, please visit NHS 111 online for advice NHS 111 Coronavirus information . Please follow the link to the Government website which gives all up-to-date information: Coronavirus Government Website

The NHS website is: NHS Coronavirus



11th May Update:

We would like to now ask those who received a Pfizer vaccine on 27th or 28th February to call the covid line between 10-3 any weekday this week. This is for those who have not already had their Pfizer vaccine moved from 22nd and 23rd May to 15th or 16th. If you are already booked in on 15th or 16th May for a Pfizer vaccine, please do not call as your appointment will be already booked (though feel free to phone if you have forgotten your appointment time). The covid line number is 01409 255254. There are 3 of us on this line all week, but please be patient as we have some very busy spells. 


Please note: This is for second Pfizer bookings from 27th and 28th February. Those who had a vaccine in March, or those seeking a first, please wait to be called.

29th April update

Our vaccine clinics are progressing well. We have now completed over 20,000 vaccines over our PCN. We have a 1st dose clinic planned on 22nd May, but have only limited spaces. We have 4000 second doses to book before then, so will not be actively inviting eligible patients for this clinic for the next week, but will resume calling after 7th May. 


Our 2nd dose clinic dates can now be confirmed for the next few weeks, and invites have started going out. 


For those who came in on 13th February, we can book some patients in this weekend, but the majority will be booked for 8th May. This is the original date given at the clinic, but as we have changed the booking system we will be rebooking all those appointments. This can be at the same time as originally given, but we have much greater flexibility in time for rebooking for this date now. 


For those who came in on 20th Feb, we will be moving your original date to 8th May as well, due to earlier delivery dates. Invites to this group have not gone out yet, but will likely go out over the weekend. 


For those patients who had Pfizer on 27th and 28th February, we have started invitations for 15th and 16th May, a week earlier than your original appointments. This is again due to early delivery of vaccines. If you had AstraZeneca in these days you will be invited for 8th May to ensure we can limit risk of the wrong second vaccine being given. 


We have been able to book almost everyone in advance for our last two 2nd dose clinics. We are sending letters to patients who we cannot get hold of to ensure no one is missed. Please do not call in unless you receive one of these letters, as we are calling out as quickly as possible. We are doing everything we can to ensure everyone comes in when they are due.

Many thanks

8th April Update

There are no second dose clinic this week, but we have completed the second dose visits to our elderly care homes. We have a few other residential homes to finish, but we will have finished our care home vaccines by the end of next week. 


We have started booking second doses again. Those who received their first vaccine on 23rd January will be due on 17th April still, but we are having to move some appointments earlier in the day. We are in the process of inviting those patients who need to come earlier now, and hope to contact everyone by the end of Friday. If we do not contact you, please continue to arrive at the original appointment time. 


Those who came in on the 30th and 31st January will have appointments on 17th or 18th April, a week earlier than originally planned by us. We are using a staged approach to invite everyone in time and to the right vaccine clinic, so please wait for us to call you. 


We do not have any further dates yet, but it seems that many dates will be moved a week earlier than intended. Please keep an eye on this page for further updates and share with friends and family.


Many thanks

25th March Update

Vaccine update: We have our last first dose clinic for a few weeks coming up. We will book in as many people as we can, we have managed to offer a vaccine to almost everyone in groups 1-9. Unfortunately, we may not be able to offer one to everyone, but we will do what we can. 


We have started second doses for our care homes this week, and hope to be able to offer some clarity for our patients soon on the rest of our second dose clinics. We will keep you updated as soon as we have delivery dates.


We will not be moving onto the under 50s until there is national guidance to do so. This may be a matter of weeks, but we will let you know as soon as we can.


If you are over 50 and have not had your first vaccine and have not heard from us or have received a text but couldn't use the link, then please call us and we will try to book you in this weekend.

Many thanks.

18th March Update

Based on last night's news, we just wanted to give a quick update. The news will in no way affect our second dose schedule, we are simply waiting for confirmed delivery dates. We will have a reduced number of first doses to give. We will book as many people as possible, but can only offer what vaccine we have arrive. Based on the guidance, any firsts we do have will continue to be used for groups 1-9, and we will not be vaccinating anyone from groups 10-12 at this time. Please keep an eye on this page for more updates.

In relation to concerns about the safety of the AstraZenica vaccination please so the link to our colleagues at Ruby Country Medical Group's post:

Many thanks

19th Feb 2021 Update

Quick update: Thanks to our neighbours, we will have more vaccine delivered next week. We will be opening up some more appointments and sending out text invites. More phone call invites will start from Monday next week as we are currently preparing for tomorrow's clinic. This is for groups 5 and 6, including those who were added to the Shielding list by the national initiative in the last few days.

19th Feb 2021 Update

We are currently vaccinating groups 5 and 6. We do not have enough vaccine for everyone in this group yet, but we are booking in as many people as we can. 


We have added those who were recently added to the shielding list to our booking system, which does mean we cannot invite anyone else for our current clinics. We will invite more people again once we can open some more vaccine clinics. 


We are at a current hump where we do not have enough vaccine for everyone who is currently eligible, so apologies for those who have not received a direct invitation from us yet. We will get to everyone as soon as we can, but both priority groups 5 and 6 are our largest groups so far. 


For unpaid carers, there is a 3 stage national process emerging to identify and invite all unpaid carers in association with DWP and Local Authorities. We will identify everyone we can before this is necessary, but this is a good way to help identify anyone we cannot.


Thank you all for bearing with us, we will do our best to get everyone vaccinated as soon as we can.

11th February 2021 Update

The news in the last 24 hours has been unclear as to vaccine cohorts. The Clinically Extremely Vulnerable group are those with the most severe conditions, and have been identified nationally and been contacted by us. Patients with underlying health conditions, including those with less severe respiratory and heart problems, fall into group 6.

We are currently finishing groups 1-4, and therefore unable to move onto group 5 yet, but we will contact everyone who is eligible when we can. If you have not received a text or call from us but would like to check your eligibility please call the national line on 119, who are able to book you at a mass vaccination site if you are eligible.

 9th February 2021 Covid Vaccine Update:

All of our patients over 70 and those who are classified as clinically extreme vulnerable (please see criteria) have now been invited to have their first Covid Vaccination – if you think you have been missed please contact the surgery.


We await further government guidance and confirmed delivery dates before we can invite patients to our next clinics.

Clinically Extremely Vulnerable:

We have been asked who will be invited under the Clinically Extremely Vulnerable group, we are following government guidance on this, and patients with one or more of the below conditions are being contacted:


* solid organ transplant recipients


* people with specific cancers:

- people with cancer who are undergoing active chemotherapy

- people with lung cancer who are undergoing radical radiotherapy

- people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment

- people having immunotherapy or other continuing antibody treatments for cancer

- people having other targeted cancer treatments that can affect the immune system, such as protein kinase inhibitors or PARP inhibitors

- people who have had bone marrow or stem cell transplants in the last 6 months or who are still taking immunosuppression drugs


* people with severe respiratory conditions including all cystic fibrosis, severe asthma and severe chronic obstructive pulmonary disease (COPD)


* people with rare diseases that significantly increase the risk of infections (such as severe combined immunodeficiency (SCID), homozygous sickle cell disease)


* people on immunosuppression therapies sufficient to significantly increase risk of infection


* problems with your spleen, for example splenectomy (having your spleen removed)


* adults with Down’s syndrome


* adults on dialysis or with chronic kidney disease (stage 5)


* women who are pregnant with significant heart disease, congenital or acquired


If you do not come within this group you will be called based on your age or if you would normally be invited for a flu jab you will be invited in Cohort Six.

26th January 2021 Covid Vaccine update:

We are pleased to announce we are now starting to invite our 75-79 year old patients for their Covid-19 vaccines. Text messages and phone calls have now started for these patients. 


Some of our patients might be receiving letters asking them to call 119 to book their Covid vaccines. This is the NHS England line for Pharmacy and Mass vaccination sites. If you choose to, you are welcome to go to those sites, but we are still offering vaccines as an ongoing process to all the JCVI Groups, and our current appointments will continue as planned. Please do not the surgery trying to book after receiving the NHS England letter, as the booking system is different to ours. 


We have sent out some letters to those over 80 years old we could not contact last week inviting them to call our Covid Line. This is only for those over 80s who have not yet been booked in at this time.


We have both vaccines due for delivery so can't say which type will be administered at the moment.


To update on Covid Vaccines:


We are now delivering vaccines in conjunction with our Primary Care Network – clinics will be held at Holsworthy Medical Centre. We are currently working our way through the over 80 year olds and health and social care workers. We have also now vaccinated patients and staff in our elderly care homes.


Unfortunately we have no control over delivery of vaccines and can only work with the vaccinations we are given so it can be hard to give answers on timescales. The next delivery of vaccines will be for those over 80 and we will contact as many patients as possible by telephone or letter to invite them to clinics as and when we have dates.


Following the recent announcement we must clarify that due to the lack of vaccine deliveries we are not in a place to start vaccinating our patients who are aged 70+. We must vaccinate all our over 80s before we are permitted to move on to the next priority groups.


The priority groups as they stand at the moment are shown below (these could be subject to change):

  1. residents in a care home for older adults and their carers
  2. all those 80 years of age and over and frontline health and social care workers
  3. all those 75 years of age and over
  4. all those 70 years of age and over and clinically extremely vulnerable individuals
  5. all those 65 years of age and over
  6. all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality (we have been informed that unpaid carers will be in this cohort but this could be subject to change).
  7. all those 60 years of age and over
  8. all those 55 years of age and over
  9. all those 50 years of age and over


We are sorry to everyone in groups 3 and 4, we are not deliberately delaying your vaccine and we will vaccinate you as soon as we have enough vaccine supply.


Please wait for contact from us to book a vaccination everyone that is eligible will be contacted as soon as we are able to provide them with a vaccine. Due to the vaccine deliveries being subject to change at the last minute we cannot contact people individually until we know we have a vaccine available. We will publish updates as we hear them.


Many thanks for your continued support.

Cleaning guidance to reduce the transmission of COVID-19 at home

Cleaning guidance

Fit to fly requests

Unfortunately we are unable to provide a ‘fit to fly’ certificate during the Coronavirus pandemic. Advice from the General Practitioners’ Committee (GPC) is that GPs should not be completing these forms for a number of reasons:

  1. GPs cannot make such a statement without seeing the person face to face to establish no cough and no fever.
  2. Even satisfying (1) the GP has no way of knowing if the person has been in contact with a suspected case (and should therefore be self-isolating for 14 days).
  3. The person may develop symptoms between seeing the GP and going on the flight.

Mask Exemption

We are unable to provide letters regarding exemptions for wearing a mask in shops/public transport etc. The Government guidance on exemptions (Mask Exemption Guidance) suggests there is no requirement for evidence of exemption, therefore it should be sufficient for an individual to self-declare this. The following link allows you to download exemption cards Mask Exemption Cards.

Pre-op Isolation

You and your family may be asked to self-isolate for 14 days before a scheduled operation.  We are unable to provide a sick note or letters regarding this. If your employer will not accept the letter/appointment from the hospital as evidence, then we have a standard letter that you can print or email to your employer here: Pre-operation Self-Isolation Letter


High Risk from Coronavirus

If you think you are at high risk please check the government information on what to do next at

There is a delay with letters going out to patients as guidelines are yet to be clarified with NHS England. If you are under a consultant for cancer treatment, or if you are on an immunosuppressant then your hospital doctor should be writing to you.

Coronavirus (COVID-19) Appointment Update

Due to the ever developing situation with COVID-19 we have had to change how we offer appointments. All GP appointments will be telephone appointments in the first instance. We are offering video consultations and face to face appointments in a limited number of circumstances. A clinician will decide if you need to attend the surgery. 

Nurse and HCA (blood tests, bp etc) will be screened before attendance to protect the health of other patients and staff. These patients will receive a phone call prior to their appointment. We are encouraging all childhood vaccinations to continue to be given when they are due as per government guidelines. We are also encouraging people to attend for cervical screening when they are due and will be sending out reminders to patients. Please contact us if you have any queries. 

Thank you for your understanding and we will continue to post regular updates.

Patient Information

A great resource for patient information can be found here: Coronavirus Patient Information Sheet - please check to see if your questions can be answered before contacting the surgery. Many thanks

A new guide with information about psychological wellbeing during the Coronavirus Pandemic is available at: Cornwall Coronavirus and Psychological Wellbeing

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