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We are delighted have introduced a new monthly newsletter, keeping our patients as up to date as possible with national and local healthcare initiatives and services. Click JUNE NEWSLETTER if you wish to read the latest issue. For additional information, posted regularly, go to: 

or visit our local Primary Care Network, Coast & Country Facebook site which is also updated regularly.


Our GPs are strictly regulated by the government about who is entitled to register for Covid Vaccination exemptions. For full details from the GOV.UK website press HERE

Please do not contact your GP in order to get a Covid Pass with a medical exemption. Call 119 who will guide you through the entire process. The service will then contact your GP to verify your exemption medically, if required. Your GP cannot do this on your behalf. You are, however, able to apply for someone else via 119 if you are their carer.


All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.

You can play your part in supporting us to care for people with serious and life-threatening illnesses.  

Did you know you know you can get help and advice by calling 111 or go online at You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.

 Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:

  • Chest pain / breathing difficulties / heart attack
  • Stroke
  • Severe bleeding
  • Severe allergic reactions
  • Severe burns or scalds
  • Serious head injuries
  • Major trauma such as a road traffic accident or a fall from height

 If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:

  • The patient’s condition worsens
  • You no longer need our help

The call handlers must prioritise speaking to the most seriously injured and unwell patients.

If you don’t think it’s a serious or life-threatening emergency:

  • Call your own GP. Even if you are in Cornwall on holiday - you could get a phone or video consultation with your doctor at home.
  • Go online at or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
  • Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains. 

For further information please visit NHS Kernow CCG at


See a GP by video with Livi. Even at the weekend.

Patients of Neetside Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day - both on weekday evenings and at weekends. The service is provided free on the NHS.

You can download the Livi app to your mobile phone of tablet, from the App Store or Goggle Play. Or visit for more information.

Livi GPs are all GMC-registered NHS GPs, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here:

accuRx explained

We have recently launched accuRx. This tool allows you to fill out a quick form online to give details of any symptoms. When submitted you will get a response to your accuRx by the end of the next working day (but usually before this).

If you have access to the internet and can use accuRx it will help free up the phone lines for patients who do not have online access. The doctors have asked that anyone who is able to use this service to do so.

Each phone call and accuRx is triaged in the same way, so this gives everyone the same level of care and access, whether you use accuRx or the phone.

You can also use this service for administrative queries, as well as appointment requests and updating your doctor. You can also use this for self-help advice. The phone lines are often extremely busy, so why not go online and use accuRx immediately and for free?

Coronavirus (COVID-19) working

Due to the ever developing situation with COVID-19 we have had to change how we offer appointments. All GP appointments will be telephone appointments in the first instance. We are offering video consultations and will still see people face to face when there is a clinical need to do so. A clinician will decide if you need to attend the surgery. 

Nurse and HCA (blood tests, bp etc) will be screened before attendance to protect the health of other patients and staff. We are encouraging all childhood vaccinations to continue to be given when they are due, as per government guidelines. We are also encouraging people to attend for cervical screening when called, and will be sending out reminders to patients. Please contact us if you have any queries. 

Thank you for your understanding and we will continue to post regular updates. 

Coronavirus: infection guidance

Please do not attend the surgery if you suspect you have Coronavirus, please visit NHS 111 online for advice NHS 111 Coronavirus information . Please follow the link to the Government website which gives all up-to-date information: Coronavirus Government Website

To access the NHS website follow the link: NHS Coronavirus


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website