Complaints Procedure

The care and treatment delivered by Neetside Surgery is done so with due diligence and in accordance with all current guidelines.  However, it is acknowledged that sometimes things can go wrong. We treat your concerns seriously and want to respond to your concerns in an appropriate and timely manner. 

By having an effective complaints process in place, our organisation is able to investigate and resolve complaints in a timely manner, achieving the desired outcome for our patients whenever possible. We approach all complaints with an attitude of wanting to learn and do better, improving healthcare delivery to our patients.

For a link to our Complaints Procedure Leaflet click Complaints Leaflet.

If you wish to put your complaint in writing, you can do that by letter, or email, or by completing the following downloadable form Complaints form.


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